Where It Started
The business was profitable, but every dollar of margin came out of my own hours, not the system we had built.
The Turning Point
I drafted a shutdown email before realizing the problem was not the market — it was that we had no repeatable commercial motion at all.
What Changed
We rebuilt pricing, qualification, and handoff from scratch as a documented system instead of tribal knowledge.
Looking Back
The company is still profitable — but now the margin comes from the system, not from me personally.
