Where It Started

The business was profitable, but every dollar of margin came out of my own hours, not the system we had built.

The Turning Point

I drafted a shutdown email before realizing the problem was not the market — it was that we had no repeatable commercial motion at all.

What Changed

We rebuilt pricing, qualification, and handoff from scratch as a documented system instead of tribal knowledge.

Looking Back

The company is still profitable — but now the margin comes from the system, not from me personally.